OVERA — Shipping Policy

Last updated: 13 October 2026

Where we deliver

We deliver to addresses within South Africa only. We do not ship internationally at this time.

Shipping rates

Delivery on the OVERA PRO™ 5-In-1 Hot Air Hair Styler is always free, anywhere in South Africa, with no minimum order. The Heating Hand Comb carries a flat R100 delivery fee, including when it is ordered together with the styler. The correct delivery fee is shown automatically at checkout.

Our courier

All orders are delivered by Aramex Store-to-Door, one of South Africa's established national couriers. Your parcel is delivered directly to your door.

Delivery times

Please allow 8 to 11 business days from the date your order is placed for delivery.

Business days are Monday to Friday, excluding South African public holidays. Orders placed over a weekend or public holiday begin processing on the next business day.

Delivery takes place during business hours, so please give us an address where someone is available to receive and sign for the parcel.

Delays

All delivery times are estimates and are not guaranteed. While we do everything we can to get your order to you within the stated window, once your parcel has been handed over to Aramex the delivery itself is outside our control.

OVERA is not liable for any loss, inconvenience or damages arising from late delivery, including delays caused by the courier network, weather, load shedding, strike action, seasonal backlogs, or an incorrect or incomplete delivery address.

This does not take away your rights under the Consumer Protection Act. If your order has not arrived within a reasonable time, you remain entitled to contact us and, where applicable, to cancel your order and receive a refund.

If your parcel is running late, email support@overa.co.za with your order number. We will trace it with Aramex on your behalf and keep you updated until it is resolved.

Tracking your order

Once your order is handed to Aramex, we email you a tracking number and link. If you have not received tracking details within 4 business days of placing your order, email support@overa.co.za with your order number.

Incorrect addresses

Please check your delivery address carefully before completing checkout.

If a parcel is returned to us because the address was incorrect or incomplete, or because nobody was available to receive it after repeated delivery attempts, a second delivery fee may apply.

If you spot a mistake in your address, email support@overa.co.za immediately. If your order has not yet been dispatched we will correct it at no charge.

Damaged or missing parcels

If your parcel arrives visibly damaged, please point this out to the driver where possible and email support@overa.co.za with photographs within 48 hours of delivery.

If tracking shows your parcel as delivered but you have not received it, contact us within 7 days of the delivery date so we can lodge a query with Aramex.

Damaged, faulty or incorrect items are covered by our Refund & Returns Policy, which sets out your rights under the Consumer Protection Act. In those cases you pay no return shipping.

Contact us

Customer support: support@overa.co.za General enquiries: info@overa.co.za

OVERA is based in Langebaan, Western Cape, South Africa.