Refund policy

OVERA β€” Refund & Returns Policy

Last updated: 1 October 2026

At OVERA we want you to love your purchase. If something isn't right, this policy explains your options. It is written to meet and exceed your rights under the South African Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in this policy limits your statutory rights.

1. Changed your mind? 14-day returns

You may return any unused product within 14 days of delivery for a full refund of the purchase price, for any reason or no reason at all.

To qualify, the product must be:

  • Unused and in its original, undamaged packaging
  • Complete with all accessories, attachments, cables and inserts
  • In a condition we can reasonably resell

This exceeds the 7-day cooling-off period you are entitled to under section 44 of ECTA.

Who pays for the return? For a change-of-mind return, you are responsible for the cost of returning the product to us. We will refund the full purchase price once the item reaches us and passes inspection. The original delivery fee is not refunded unless the return is due to our error.

2. Faulty, damaged or incorrect items

If your product arrives damaged, is not what you ordered, or fails within 6 months of delivery through no fault of your own, you are protected by sections 55 and 56 of the CPA.

In that case you choose one of the following, at no cost to you:

  • A repair of the product
  • A replacement with the same product
  • A full refund of the purchase price

We also cover the cost of returning the item to us, and we will arrange collection where possible. You do not need to pay for courier fees on a defective or incorrect item.

If a repaired product fails again within three months of the repair, you are entitled to a replacement or a full refund.

3. What we cannot accept

We are unable to refund or exchange a product where:

  • The damage was caused by misuse, accident, neglect, or use contrary to the instructions
  • The product has been modified, opened or repaired by anyone other than OVERA or an authorised party
  • The damage was caused by using an incorrect voltage or an unsuitable power source
  • The item is returned outside the 14-day change-of-mind window and is not defective

Normal wear and tear is not a defect.

4. How to start a return

Email support@overa.co.za with:

  1. Your order number
  2. The name of the product
  3. A short description of the problem
  4. Photographs or a short video, if the item is damaged or faulty

We will respond within 2 business days with return instructions and a return address. Please do not send anything back before you have heard from us, as unannounced returns can be delayed or lost.

5. Refunds

Once we receive and inspect your return, we will notify you of the outcome within 5 business days.

Approved refunds are paid back to the original payment method used for the order. Allow a further 5 to 10 business days for the funds to reflect, depending on your bank or card issuer. We do not charge any handling or restocking fee.

Where a refund is due under ECTA's cooling-off provisions, it will be paid within 30 days of cancellation.

6. Cancelling an order before it ships

If your order has not yet been dispatched, email support@overa.co.za as soon as possible and we will cancel it and refund you in full. Once an order has been handed to the courier, it falls under the returns process above.

7. Contact us

Customer support: support@overa.co.za General enquiries: info@overa.co.za